Closing a raffle early

Sometimes you may need to end a raffle before it reaches its natural conclusion — whether due to low sales, an error in the setup, or an external circumstance.

Closing and drawing early

You can trigger the draw at any point from Raffles → [Your Raffle] → Draw → Run Draw Now. This closes ticket sales immediately and runs the draw using however many tickets have been sold. The winning position is calculated as committed_position % tickets_sold, which is publicly verifiable.

This is the recommended approach when you want to end a raffle early but still honour the competition.

Cancelling a raffle

If you need to cancel the raffle entirely and issue refunds, go to Raffles → [Your Raffle] → Settings → Cancel Raffle. Basecomp will:

• Close ticket sales immediately
• Issue full refunds to all ticket purchasers via Stripe
• Send cancellation notification emails to all customers who bought tickets
• Mark the raffle as cancelled in your records

Cancellations cannot be undone. Refunds typically appear in customers' accounts within 5–10 business days depending on their bank.