Understanding the referral programme

The referral programme is a simple word-of-mouth tool that rewards existing customers when they bring new customers to your store.

How it works

1. A registered customer shares their unique referral link
2. A new customer registers using that link
3. The new customer makes their first purchase
4. Both the referrer and the new customer receive a discount on their next order

Configuring the programme

Go to Settings → Referrals to configure:

• Referrer reward — How much the referring customer receives (e.g. £5 off their next order)
• Referred reward — How much the new customer gets off their first purchase
• Minimum order — The minimum spend required to redeem the referral reward
• Enabled/disabled — Toggle the programme on or off at any time

Tracking referrals

Your dashboard shows a referral summary including total referrals, conversions, and the total discount value issued. Individual referral records are in Customers → Referrals.