Connecting your Stripe account
Basecomp uses Stripe Connect to handle all payments. This means money flows directly from your customers to your Stripe account — Basecomp takes a platform fee, but your funds are always in your control.
Connecting for the first time
Go to Settings → Payments and click Connect with Stripe. You will be taken to Stripe's onboarding, where you need to provide:
- Your personal or business details
- Bank account information for payouts
- Identity verification (Stripe requirement)
The process typically takes 5–10 minutes. Once complete, you will be redirected back to Basecomp with a green Connected badge.
Payout schedule
By default, Stripe pays out to your bank account on a rolling basis (typically 2–7 days after each charge, depending on your country). You can adjust the payout schedule in your Stripe dashboard.
What if Stripe disconnects?
If your Stripe connection is lost — for example, if Stripe requires re-verification — your raffles will remain visible on your storefront but ticket purchasing will be paused. You will receive an email alert immediately. Reconnecting is a one-click process from Settings → Payments.
Supported countries
Basecomp supports all countries where Stripe Connect is available. See Stripe's documentation for the full list.